PRIVACY POLICY — Documents.com.ng

Documents.com.ng (“we”, “us”, “our”) provides online business-documentation, legal-support, and digital-service solutions in Nigeria. We are committed to protecting your privacy and ensuring the security of your personal information.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information

We collect the following when you create an account, submit a form, or request a service:

• Full name

• Email address

• Phone number

• Date of birth

• Residential address

• Government-issued ID (e.g. NIN, Driver’s Licence, Passport, Voter’s Card)

• Passport photograph & digital signature

• Business details (e.g. proposed names, objectives, addresses, ownership structure)

• Payment information (handled securely by third-party payment processors)

B. Automated Information

When you visit our website, we collect:

• IP address

• Browser type

• Device information

• Cookies and usage data

• Pages visited and time spent

C. Uploaded Documents

You may upload corporate, legal, or identity documents required for processing registrations or applications. They are securely stored and used strictly for your requested service.

2. How We Use Your Information

We use your information to:

• Process business-name, company, NGO, TIN, SCUML, and related registrations

• Verify your identity for regulatory compliance

• Manage your account

• Communicate updates and service notifications

• Improve our website and customer experience

• Maintain legal and financial records

• Detect and prevent fraud

We never sell your data to third parties.

3. Legal Basis for Processing (Nigeria)

We process your data based on:

• Your consent

• Contractual necessity

• Compliance with Nigerian law (e.g., CAC requirements, tax regulations, anti-money laundering policies)

• Legitimate business interests

4. Information Sharing

We may share your information with:

• Corporate Affairs Commission (CAC)

• Federal Inland Revenue Service (FIRS)

• SCUML / EFCC

• Payment processors

• Verified staff and legal partners assisting in documentation

• Government agencies when legally required

We do not share your information for marketing without your consent.

5. Data Security

We protect your information using:

• Encrypted storage

• Secured servers

• Access-restricted internal controls

• Regular security reviews

However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as necessary to:

• Complete your requested service

• Meet legal and regulatory requirements

• Resolve disputes or audits

You may request data deletion at any time, except where retention is required by law.

7. Your Rights

You have the right to:

• Access the information we hold about you

• Request corrections or updates

• Request deletion (where legally permissible)

• Withdraw consent

• Request data portability

• Object to processing for marketing or analytics

Contact: hello@documents.com.ng

8. Cookies

We use cookies to:

• Improve website functionality

• Track usage patterns

• Enable login sessions

You may disable cookies via your browser, but some features may not work properly.

9. Third-Party Links

Our site may contain links to external websites. We are not responsible for their privacy practices.

10. Updates to this Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new “Last Updated” date.

11. Contact Us

For privacy concerns or data requests:
Email: hello@documents.com.ng